Due to the nature of online training courses we do not offer refunds once you have logged into to the purchased course. If you have not logged into the course you may request a full refund minus a 10% of order total non refundable processing fee by sending an email request to help@PreLicenseTraining.com. Email requests for refunds must be received within the first 24 hours of registration. No refunds are available after 24 hours from the time of your online registration, regardless of whether you have logged into the system.